At DSC, we often hear from new or prospective clients about how they need the same level of expertise for their IT Support, but without all the extras that come with our Managed IT offering.
As Perth’s leading IT support company, the team at DSC has worked to address the above issue by providing a support offering on an “as needed” basis.
If your business is in a position where you need specialist IT support, OnDemand, get in touch with our expert team today.
DSC has developed IT OnDemand support from it’s Bronze Managed IT service to offer more of an ad-hoc or “pay per call” approach, removing the need for real-time monitoring that comes with the Bronze service. This lowers costs by removing the monthly “fixed fee” component, allowing support OnDemand, only when needed. Of course, this removes the all-inclusive helpdesk and management components found in the higher-level Managed IT tiers, but not every client wants those.
Where they are required, then please see our extensive range of Managed IT offerings, ranging form the bronze service mentioned above, though to the near all-inclusive Gold service.
Under this OnDemand model, DSC can provide not only the traditional helpdesk for desktop support, but also support for all network and back-office infrastructure, as well as cloud services from Microsoft and others. We can also provide computer support for cloud applications such as Microsoft 365.
For IT support and services in Perth that you can trust, choose DSC.
DSC’s team are all based here in Perth, and couple a wealth of industry knowledge and experience to a “can do” attitude.
Our support tools allow us to assist with the vast majority of issues over the phone, usually by remote control of your desktop.
Our helpdesk is based right here in WA, staffed locally, and with support available by phone or via email.
Where on-site support is required, or simply requested, DSC has field engineers available to attend site.
Once setup, access to support is simple. Just call or email, and one of our engineers will be able to assist you.
DSC has significant expertise across a wide range of IT systems. When you take support from DSC, we are able to support your entire environment using years of combined experience.
We’re a Perth based team that believes in keeping our services local. Because of this, we have developed a report with businesses from all across the region that has allowed us to develop a keen understanding of the IT needs, pains and pressures locally. Which has, in turn, allowed us to create solutions that are specific to this area’s businesses.Learn More
Our hands-on, holistic, communicative approach means we’re there every step of the way. We work closely with your team to ensure that you are informed and that all of your systems and processes are working in sync. Allowing your business and team to work seamlessly together to achieve your goals.Learn More
We speak “Human”: We’re fluent in technical jargon, but we’ll always be able to explain our services and solutions to you in a way that will make sense. We’ll always leave you feeling informed about our process, without scratching your head about what we’ve just said.Learn More
Are there truly no monthly fees?
No. Once setup, under this model, you pay only for the support you use, with every call or support ticket tracked by our ServiceDesk software, which gives an itemised breakdown of support instances.
Do you guarantee response times?
Sadly, no. We just promise we will deal with your issue as quickly as we can. If response time SLA’s (Service Level Agreements) are important to you, these come with all of our Managed IT services, as part of a fixed fee offering which includes monitoring and ongoing management, making response time guarantees possible.
Should I sign up for IT OnDemand or Managed IT?
As always, it depends. If you primary requirement is to have access to highly skilled, experienced IT support personnel, without the ongoing contracted cost of a Managed Service, then this is for you.
However, if pro-active monitoring and management, plus guaranteed response times, is worth paying a little extra each month for, along with unlimited Helpdesk support, from the same highly skilled team, then Managed IT is likely a better choice for you.