Business Communications
We can assist with any element of your business communications needs, from implementation and management of voice or video services, to assisting with cost reduction or simplification exercises, using our partner services and years of experience.
Business Voice
DSC have a range of options for your business phone system, from vendors such as Polycom, Microsoft, Vocus, or our own bespoke services. These can be on-premise, cloud based, or hosted. Depending on your requirements, they could be as simple as a replacement telephone system, or could incorporate additional functionality such as contact centre, video conferencing, collaboration or integration to your Microsoft 365 suite.
Internet and NBN
DSC, through it’s partnerships with Telcos such as Vocus (Formerly Amcom) and ZettaNet, can offer a range of Internet and other communications services. These can be wired or wireless, delivered by the NBN or traditional ISP’s, and can include simple Internet connectivity, Virtual Private Networks, or a managed Wide Area Network.
Contact Centre
Customer relations is vital to the success of any business. Contacting, cross-selling and checking up with customers are time-consuming tasks that need to be done properly in order to help you move closer to your business goals. That’s where DSC comes in. DSC has extensive experience tackling various customer touch points. We understand the importance of delivering the right message to your clients the first time and we believe in long-term relationships. We’re only happy when you’re happy. To that end, we offer Call Centre Solutions that will make sure all your clients’ needs are heard and taken care of without a hitch.
Unified Communication and Collaboration (UCC)
Where more complex communication challenges exist, such as remote working, or teams extended across a wide area or timezones, then DSC can offer more sophisticated communications that integrate and blend multiple technologies into a common suite of applications, whether from a single vendor such as Microsoft with their Teams offering from their Microsoft 365 suite, or multiple vendors integrated at the desktop.
Video Conferencing
Polycom delivers the best user experience and the broadest multi-vendor integration, which together dramatically reduce the total cost of ownership for video collaboration infrastructure. For example, users get unbelievable high-definition video and audio quality at their home or work office using up to 50% less network bandwidth than competitive solutions, which saves on capital-intensive network upgrades.
Telecomms Expense Management TEMS
As part of our advisory or Managed services, DSC can assist with either helping manage your ongoing communications costs, or provide assistance via a one-off review to help minimise them.